Website users
This Privacy Policy describes the policies of Construction Claim Resolution Global (“CCR Global”), Ava Lodge, Castle Terrace, Berwick Upon Tweed, Northumberland, England, TD15 1NP, United Kingdom; email: [email protected], phone: 0131 531 2485 on the collection, use and disclosure of your information that we collect when you use our website (https://ccr-global.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
CCR Global gathers your personal information, including your name, address, email address, telephone number, and any other personally identifiable information you voluntarily provide as “comments” through the “Contact Us” tool.
Automated collection of personal information, such as your IP address, device identifier, browsing patterns, clickstream data, and HTTP protocol elements, may occur through cookies or similar technologies. This ensures website functionality and aligns service presentation with your preferences. The collected tracking information is stored anonymously, aggregated, and in a non-personal format. It is used to comprehend trends, administer the websites, and analyse user behaviour.
In specific cases, CCR Global may employ IP addresses to identify you if deemed necessary to enforce compliance with this Privacy Policy, safeguard services, websites, systems, information, employees, business partners, subsidiaries, affiliates, users, customers, or others, or when required by law or for law enforcement purposes.
How and what information do we collect?
We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.
We will collect and process the following personal information about you:
- Name
- Mobile
- Company name
We collect information about you if:
- you use this (or any other CCR Global) website;
- you enquire about, or engage CCR Global to provide, its Services (either in a personal capacity or as a representative for your employer or client);
- the use of your personal information is reasonably necessary to provide our Services (in these circumstances, your personal information may be disclosed to us by our client who may, for example, be your employer or service provider, or we may obtain your personal information from a range of public or subscription sources, directly from you, or from your associates or persons known to you);
- you apply for a position with CCR Global;
- you attend a CCR Global hosted or sponsored event or webinar;
- you visit a CCR Global exhibit booth at a conference or industry event;
- you contact us with any other enquiry, complaint, or notice;
- we acquire a company or employer or assets of a company or employer that has your information.
Former, current, and prospective clients of CCR Global
If you submit an inquiry to CCR Global about our services (either over the website or by emailing, telephoning, or meeting with one of our colleagues), then we will process information such as your name, job title, and contact information to respond to your inquiry.
If you attend a CCR Global event, training or webinar, or if you associate with a CCR Global colleague at, for example, an industry event or conference, then CCR Global may collect basic personal information, such as contact details, which you voluntarily provide (for example, by filling in a form or handing over a business card) to facilitate your participation in the event and for the management of our relationship with you as an actual or prospective client.
If you or the organisation you are associated with becomes a CCR Global client, then we may process your personal information to:
- carry out client checks and screening before starting a new engagement (in addition to basic contact information, this may involve processing compliance-related information such as, information about your professional background, history of directorships, and, in some circumstances, details of any criminal convictions or adverse media coverage);
- handle client communication, service, billing, and administration;
- address client complaints; and
- administer claims.
We also may process personal information about our clients (former, current, and prospective) to:
- send our clients newsletters, know-how, promotional material, and other marketing communications;
- invite our clients to events (and arrange and administer those events).
Who we share your data with
CCR Global will not disclose your personal information to third parties other than as described in this Privacy Policy unless CCR Global has your permission or is required or permitted by law. CCR Global may share such information with its affiliates as necessary to carry out the purposes for which the information was supplied or collected. Similarly, third-party contractors, consultants, and/or vendors engaged by CCR Global to provide services may have access to your personal information. These third parties will be subject to their own data protection requirements providing the same or greater level of security provided by CCR Global and, in most instances, will also have entered into a written agreement with CCR Global addressing the protection of your personal information.
CCR Global may also disclose your personal information for the purposes of:
- responding to requests from law enforcement agencies, regulators, or courts, or other legal requests;
- the prevention and/or detection of crime;
- establishing legal rights or investigating or pursuing legal claims;
- preventing the risk of harm to an individual.
Retention of your information
Your rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can contact us at [email protected]. We will respond to your request in accordance with applicable law.
If you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
By using CCR Global websites, you consent to the collection, use, and storage of personal information as described in this Privacy Policy and elsewhere on the websites. CCR Global reserves the right to make changes to this Website Privacy Policy from time to time. CCR Global will notify you by posting amendments to the Privacy Policy on this website.
Complaints
If you have any queries or concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
